Effective Date: [14.08.2025]

At ACS Marketplace (“we,” “our,” or “us”), customer satisfaction is important to us. This Refund & Cancellation Policy outlines the circumstances under which refunds or cancellations are accepted for purchases made on our website [www.marketplace.aurocreativestudio.com].

1. Digital Products

All templates and digital products sold on ACS Marketplace are instant-download products. Once purchased and downloaded, these products cannot be returned or exchanged due to the nature of digital goods.

2. Eligibility for Refunds

Refunds may be considered only in the following cases:

• If you purchased the wrong item due to a technical error on our website.
• If the template file is corrupted, incomplete, or not as described.
• If a duplicate charge or payment error occurred.

Refund requests must be submitted within 7 days of purchase and include a detailed explanation and supporting evidence.

3. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase.
• Inability to use the template due to software compatibility or lack of technical knowledge.
• Issues caused by modifying the original template.

   

4. How to Request a Refund

To request a refund, please contact our support team at info@marketplace.aurocreativestudio.com with:

• Your order number or proof of purchase
• The reason for the refund request
• Any supporting files or screenshots to help us assess the issue

All refund requests are reviewed on a case-by-case basis. Approved refunds will be processed via the original payment method within 7 – 14 business days.

5. Cancellation Policy

• Orders for digital templates cannot be canceled once the payment is successfully processed and the download link is generated.
• If you experience an issue with your order, please contact our support team immediately, and we will assist you according to the refund eligibility criteria above.

   

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us:

ACS Marketplace
Email: info@marketplace.aurocreativestudio.com
Website: [www.marketplace.aurocreativestudio.com]